1. Who We Are
Shifting Solutions Ltd is a professional removal and relocation company based in the United Kingdom, providing domestic and commercial moving services, packing, storage, and related logistics across the UK.
We are committed to protecting your personal data in full compliance with:
- The UK General Data Protection Regulation (UK GDPR)
- The Data Protection Act 2018 (DPA 2018)
- The Privacy and Electronic Communications Regulations 2003 (PECR)
Registered in the United Kingdom
Website: www.shiftingsolutions.co.uk
Data enquiries: privacy@shiftingsolutions.co.uk
2. Scope of This Policy
This Privacy Policy applies to all individuals whose personal data we collect and process, including:
- Customers who enquire about or book our removal, packing, or storage services
- Visitors to our website www.shiftingsolutions.co.uk
- Business contacts, including corporate clients and suppliers
- Individuals who contact us by telephone, email, or online form
3. Personal Data We Collect
3.1 Identity & Contact Data
- Full name
- Email address
- Telephone number(s)
- Current address and destination address for removals
- Company name (for commercial clients)
3.2 Service & Transaction Data
- Details of services requested (e.g. house move, office relocation, storage)
- Moving dates, preferred time slots, and special instructions
- Inventory of items to be moved or stored
- Payment information (processed securely — we do not store card details)
- Quotes, booking confirmations, and invoices
3.3 Technical & Usage Data
- IP address, browser type, and device information
- Pages visited on our website and time spent
- Referring website or search term used to find us
- Cookie data (see our Cookie Policy)
3.4 Communications Data
- Records of enquiries, complaints, and correspondence
- Feedback and reviews submitted to us
- Marketing preferences
We do not intentionally collect special categories of personal data (e.g. health information, religious beliefs, ethnicity) unless specifically required and you have given explicit consent.
4. How We Collect Your Personal Data
We collect personal data through the following means:
- When you complete an online enquiry or booking form
- When you call or email us with an enquiry
- When you visit our website (via cookies and analytics tools)
- When you submit a review or survey response
- From third-party comparison or lead generation sites where you have consented to share your details with removal companies
- From business partners or referrers who have lawfully obtained your consent
5. Lawful Basis for Processing
5.1 Performance of a Contract
When you book our services, processing your data is necessary to fulfil the contract — including arranging your move, communicating updates, and processing payment.
5.2 Legitimate Interests
We process data for our legitimate business interests, including improving our services, preventing fraud, maintaining records, and analysing website usage. We ensure our legitimate interests do not override your rights.
5.3 Legal Obligation
We may process data to comply with legal obligations such as tax and accounting requirements, or to respond to lawful requests from regulatory or law enforcement authorities.
5.4 Consent
Where we send direct marketing communications, we do so only where you have given freely given, specific, and informed consent. You may withdraw consent at any time.
6. How We Use Your Personal Data
We use your personal data to:
- Respond to your enquiry and provide a quote
- Arrange, schedule, and carry out removal and relocation services
- Coordinate packing, storage, and logistics on your behalf
- Process payments and issue invoices or receipts
- Communicate with you about your booking, changes, or delays
- Send post-service follow-up communications and satisfaction surveys
- Send marketing materials where you have opted in (you can unsubscribe at any time)
- Improve our website and services through analytics
- Comply with our legal and regulatory obligations
- Manage and resolve complaints or disputes
7. Who We Share Your Data With
We do not sell your personal data. We may share it with trusted third parties only where necessary:
7.1 Service Partners
We work with other UK-based removal, logistics, and storage companies who may assist in delivering your move. These partners are contractually required to comply with UK GDPR. This includes subcontracted removal crews, van operators, and storage facility providers.
7.2 Payment Processors
Payments are handled by secure, PCI-DSS-compliant payment processors. We do not store full card details.
7.3 IT and Technology Providers
We use software platforms for booking management, email communications, and customer relationship management. These providers are bound by data processing agreements.
7.4 Legal and Regulatory Authorities
We may disclose data to HMRC, the Information Commissioner’s Office (ICO), the police, or courts where required by law or to protect our legal rights.
8. International Data Transfers
We primarily process your data within the United Kingdom. If any of our service providers transfer data outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or Standard Contractual Clauses (SCCs) approved by the ICO. We will not transfer your data to any country that does not provide an adequate level of protection.
9. How Long We Keep Your Data
- Customer booking and transaction records: 6 years (in line with HMRC requirements)
- Enquiry records (where no booking was made): 12 months
- Website analytics data: 26 months
- Marketing consent records: Until consent is withdrawn, plus 12 months
- Complaints and dispute records: 6 years from resolution
After the applicable period, personal data is securely deleted or anonymised.
10. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right of Access — Request a copy of the data we hold about you (Subject Access Request). We respond within one calendar month.
Right to Rectification — Ask us to correct inaccurate or incomplete data.
Right to Erasure — Request deletion of your data where there is no lawful reason to continue processing it.
Right to Restrict Processing — Ask us to pause processing in certain circumstances.
Right to Data Portability — Request your data in a structured, machine-readable format where applicable.
Right to Object — Object to processing based on legitimate interests or for direct marketing at any time.
Rights Regarding Automated Decision-Making — We do not carry out automated decision-making or profiling that produces significant effects on you.
To exercise any of these rights, contact: privacy@shiftingsolutions.co.uk
11. Cookies
Our website uses cookies to improve your experience and understand how visitors use our site. We use:
- Strictly necessary cookies — essential for the website to function
- Analytics cookies — to understand visitor behaviour (e.g. Google Analytics)
- Preference cookies — to remember your settings
- Marketing cookies — only where you have given consent
You can manage cookie preferences through our Cookie Consent banner or your browser settings.
12. Data Security
We have implemented appropriate technical and organisational measures to protect your data, including:
- Encrypted data storage and transmission (SSL/TLS)
- Access controls limiting data to authorised personnel only
- Regular staff training on data protection
- Secure disposal of records
In the event of a personal data breach likely to risk your rights and freedoms, we will notify the ICO within 72 hours and inform you where required.
13. Direct Marketing
We will only send marketing communications where you have given consent or under the soft opt-in rule for existing customers (PECR). Every communication includes an unsubscribe option. You may also opt out at any time by emailing privacy@shiftingsolutions.co.uk.
14. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reading their policies. This policy applies solely to Shifting Solutions Ltd.
15. Children’s Privacy
Our services are not directed at children under 13. If you believe we have inadvertently collected a child’s data, please contact privacy@shiftingsolutions.co.uk and we will delete it promptly.
16. Your Right to Complain
If you are unhappy with how we handle your data, you may contact:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would appreciate the opportunity to resolve your concerns before you contact the ICO.
17. Changes to This Policy
We may update this policy from time to time. Changes will be published at www.shiftingsolutions.co.uk/privacy-policy with an updated date. For significant changes, we will notify you by email or via a notice on our website.
18. Contact Us
Shifting Solutions Ltd
Email: info@shiftingsolutions.co.uk
Website: www.shiftingsolutions.co.uk
United Kingdom
We aim to respond to all data protection enquiries within 5 business days, and formal rights requests within one calendar month